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As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and the Mobility Coordinator team. You’ll have leadership responsibilities such as managing key metrics for driver compliance, such as attendance, safety scores, customer service, and adherence to company policies/procedures.

A Day in the Life:

The Dispatch Supervisor is responsible for assisting and leading the operation of their assigned Fleet Mobility location

What You’ll Get:

The hourly rate/wage for this role is $24.50/hr + eligible for up to $1,500 in quarterly bonus incentives
Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
Sick Pay: Granted Up to 48 hours
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more

What You’ll Do:

Supervise the daily activities of the office (fleet, utilisation, depreciation, reservations, schedules, etc).
Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
Monitor, analyse, and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilisation, taking corrective action when necessary.
Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
Oversee the team responsible for cleaning and preparing the vehicle fleet
Communicate consistently and frequently with the location manager

What We’re Looking For:

Experience in a leadership role, proven ability to coach and lead a team
Moderate in Excel and Microsoft Office
Thrives working in a fast-paced environment
Values safety and organization
Excellent communication skills
Valid California driver's license
Must pass a background check, MVR, fingerprinting and drug screen (state-specific, if applicable)
Must be 20 years of age or older
Flexibility in scheduling which may include nights, weekends and holidays
Ability to drive process and organisational change
Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
Computer-literate and detail-oriented
Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment
Excellent organisation, time management, delegation, and prioritisation skills

Physical Requirements:

Able to communicate effectively
Able to lift and carry up to 50 pounds occasionally.
Able to sit and stand for extended periods.

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